Who we are
This Privacy Policy applies to the website https://auralegaltenerife.com, operated by [Company legal name] (“we”, “us”, “our”), a legal, tax, and administrative advisory firm based in Tenerife, Canary Islands, Spain. This policy explains what personal data we collect through this website, why we collect it, and what rights you have over it, in accordance with the EU General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 on Data Protection (LOPDGDD).
Data controller: [Company legal name], [CIF/tax ID], Calle Alemania 11, C.C. Patio Canario, local 4, San Eugenio Alto, 38660, Santa Cruz de Tenerife, Spain. Contact: info@auratenerife.com.
What personal data we collect
We collect personal data only when you actively provide it to us, primarily when you:
- Submit an enquiry through one of our contact forms (name, email address, phone number, and the content of your message).
- Contact us directly by email, phone, or WhatsApp.
- Respond to your enquiries and provide the information or services you have requested.
- Communicate with you about our services, where you have contacted us for that purpose.
- Comply with our legal and professional obligations, where applicable.
- Service providers who help us operate this website (e.g. hosting, email delivery), acting under our instructions.
- Public authorities, where required by law or a valid legal request.
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request erasure of your data, where applicable.
- Object to or request restriction of processing.
- Request portability of your data.
- Withdraw consent at any time, where processing is based on consent.
We also automatically collect limited technical data when you browse the site, such as your IP address, browser type, and pages visited, via standard web server logs and the cookies described in our Cookie Policy.
How we use your data
We use the personal data you provide to:
The legal basis for this processing is your consent (by voluntarily submitting a form or contacting us) and, where you become a client, the performance of a contract for our professional services.
Contact forms
This website uses Contact Form 7 to process enquiries submitted through our contact forms. When you submit a form, the information you enter is sent to our team by email and is not published on the website or shared with third parties, other than any service providers we use to operate our email or website hosting (acting as data processors on our behalf).
Who we share your data with
We do not sell or rent your personal data. We may share it with:
How long we keep your data
We retain enquiry data for as long as necessary to respond to and follow up on your enquiry, and thereafter only if required to comply with our legal, tax, or professional obligations. Data relating to an ongoing or past client relationship is retained in line with applicable Spanish legal and professional retention requirements.
Your rights
Under GDPR, you have the right to:
To exercise any of these rights, please contact us at info@auratenerife.com. You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, aepd.es) if you believe your data has been processed unlawfully.
Security
We take reasonable technical and organisational measures to protect the personal data we hold from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Cookies
For details on the cookies used on this website, please see our Cookie Policy.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this page periodically.
Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@auratenerife.com or by phone at +34 922 79 80 17.